Terms of Service

Last updated: 20 September 2026

These terms govern use of Google Genie, operated by [Your Company Name] ("we"), by an agency or business ("you") that connects a Google Business Profile to the service.

The service

Google Genie connects to Google Business Profile via OAuth and, per the automation settings you configure per location: (a) drafts and publishes replies to new customer reviews using AI, (b) drafts and publishes "What's New" posts on a schedule, and (c) displays reviews, posts, and performance metrics in a dashboard.

Your responsibilities

You must have the authority to grant access to the Google Business Profile account you connect (as its owner, manager, or an agency acting on the owner's behalf).
Automated replies and posts are generated from the brand context you provide per location. You are responsible for keeping that context accurate — the service will not invent facts, prices, or offers, but it can only reflect what it's told.
You are responsible for reviewing published content periodically and disabling auto-reply or auto-post for a location if you no longer want unattended publishing.

No warranty on AI-generated content

AI-generated replies and posts are provided "as is". While the service is designed to keep them on-brand and factually bounded to the context you supply, we do not guarantee every generated reply or post will match your judgment in every case. You can disable automation for any location at any time.

Termination

You may disconnect a location at any time from within the dashboard or by revoking access at Google Account permissions. We may suspend or terminate access for misuse of the service or violation of Google's API terms.

Limitation of liability